Out of Hours Service

Should you need us out of our opening times, please call 01534 481811. You will be connected to our dedicated answer service who will take your details and pass the call on to our Vet on call.

By using a dedicated answer service, we avoid pitfalls with our emergency phone line, like trouble connecting or vets being unable to answer the call immediately when they are busy dealing with other emergencies.

We have availability to see urgent cases at our St Clement surgery on Saturday mornings from 10 am until 1 pm. During this service, there are no additional OOH charges and we work by appointment only. As we are also dealing with emergencies during these hours, there may be some waiting times involved, so please bear with us.

We are available for emergencies 24 hours a day, 365 days a year.

Every Sunday, there will be a Sunday morning surgery at our St Clement branch between 10 and 11 am. This is for urgent, non emergency cases and there might be longer waiting times, as cases are dealt with according to their urgency. This is a walk in service, however, if you have an emergency, please call the emergency number before you head to see us so we can expect you.

Emergency surcharges apply during OOH and will vary depending on what time the emergency appointment is requested.

Unfortunately, we will not be able to offer house visits OOH due to limited staff availability during those hours.